1. I did not receive a text message with a code

I did not receive a text message with a code

To secure accounts, we use verification via a code sent in a text message to your phone. Usually, you receive the code within seconds. In some cases it may take a little longer.

Does it take longer than a minute to receive your code via text message? Then the connection between your device and the network may be sub-optimal. In this case, it may help to:

  1. Turn airplane mode on and off.
  2. Restart the device.

In either case, the device will reconnect to the network and you should receive the code.

If you still do not receive the code, you can request a new code by clicking the ‘Resend text message’ button.